طراحی مدل یادگیری و توسعه مهارتهای نرم منابع انسانی در سازمانهای دولتی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانش آموخته دکتری، مدیریت منابع انسانی، دانشکده مدیریت، دانشکدگان فارابی، دانشگاه تهران، قم، ایران

2 استاد، گروه مدیریت دولتی، واحدقزوین، دانشگاه آزاد اسلامی، قزوین، ایران.

3 استادیار، گروه مدیریت دولتی، دانشکده مدیریت، دانشکدگان فارابی، دانشگاه تهران، قم، ایران.

10.22111/jipaa.2024.421721.1140

چکیده

در سال‌های اخیر، "مهارت‌های نرم"، به‌عنوان یکی از مهارت‌های ضروری و مورد نیاز منابع ‌انسانی، در کنار مهارت‌های سخت مطرح شده‌است؛ این مهارت‌ها سهم به سزایی در افزایش عملکرد افراد و بهره‌وری سازمان‌ها برعهده دارند، متأسفانه در سازمان‌های دولتی ما علی‌رغم تفاوت‌های ماهوی میان مهارت‌های نرم و سخت، عمدتاً تمایزی میان این دو دسته مهارت‌ها، به‌لحاظ نحوه یادگیری و توسعه قائل نمی‌باشند. لذا برنامه‌های یادگیری و توسعه مهارت‌های نرم نیز مثمر ثمر نبوده و خروجی جز افزایش هزینه‌های سازمان در بر ندارد. بر این اساس، تحقیق حاضر به تدوین مدل یادگیری و توسعه مهارت‌های نرم منابع انسانی در سازمان‌های دولتی پرداخته‌است. برای انجام این‌کار با ۲۳ تن از خبرگان امر آموزش و توسعه منابع انسانی در سازمان‌های دولتی، مصاحبه نیمه‌ساختاریافته صورت‌گرفته و سپس تحلیل‌مضمون انجام شده‌است؛ در ادامه، با بهره‌گیری از تکنیک دلفی دو مرحله‌ای و استفاده از آمار توصیفی، اعتبار مدل مورد بررسی قرار گرفته است؛ در نهایت نیز مدل تحقیق همراه با پنج مضمون اصلی "نیازسنجی"، طراحی و برنامه‌ریزی"، "اجرا"، "ارزشیابی"، و "حمایت سازمان" و ۱۷ مضمون فرعی و ۵۱ کد به تایید رسیده‌است.

کلیدواژه‌ها


عنوان مقاله [English]

Designing a Learning model and Developing Soft Skills of Human Resources in Public Organizations

نویسندگان [English]

  • Mina Boustanirad 1
  • seyyed Mahdi Alvani 2
  • Ali Hamidizadeh 3
1 PhD of human resources management, Department of public management, Farabi Campus, University of Tehran, Qom, Iran.
2 Professor, Department of Public Management, Islamic Azad University, Qazvin Branch, Qazvin, Iran
3 Assistant Professor of Public Administration, Department of Public Management, Farabi Campus, University of Tehran, Qom, Iran.
چکیده [English]

In recent years, the importance of "soft skills" has been recognized alongside hard skills for human resources. These skills have a significant contribution for improving individual performance and organizational productivity, unfortunately - despite the substantial differences between soft and hard skills-  public organizations often fail to distinguish between soft and hard skills in terms of how to learn and develop. Therefore, learning programs and development of soft skills are not fruitful and the output does not include an increase in the costs of the organization. Based on this, the present research focuses on developing a learning model and developing soft skills of human resources in government organizations. To address this issue, a semi-structured interview was conducted with 23 experts in human resources in the field of training and development in public organizations and was also performed thematic analysis. In the following, by using the two-stage Delphi technique and descriptive statistics, the validity of the model has been investigated. Finally, the research model has been approved along with five main themes "needs assessment", "designing and planning", "implementation", "evaluation" and "organizational support" ,and with 17 sub-themes and 51 codes.

کلیدواژه‌ها [English]

  • Learning and Development
  • Soft Skills
  • Human Resources
  • Public Organization
  • Governance
  • Educational Governance
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