نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی دکتری رشته مدیریت دولتی دانشگاه علامه طباطیایی تهران، ایران
2 گروه مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی
3 دانشیار، گروه مدیریت دولتی، دانشگاه علامه طباطیایی، تهران، ایران
4 استادیار، گروه روابط عمومی، دانشگاه علامه طباطیایی، تهران، ایران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
Objective:Following transformation of key ways of improving the public services delivery to citizens, mobile phone technology has been noticed in the world.
Methods: In this regard, the present study aims to develop m-government with the help of personalization of public services in Iran and with a mixed approach while applying targeted sampling and conducting semi-structured interviews to collect data. Thematic analysis technique was used to analyze the interviews. Then, with the help of Delphi, the components obtained in the qualitative section are validated in order to reach the consensus of the experts. Then, with a researcher-made questionnaire among executive managers, data was collected and structural equation tests were used to analyze it.
Results:Qualitative and quantitative findings showed that the personalization of the mobile government in Iran has 5 main components and 16 sub-components in the form of social factors (e-services, e-participation), economic factors (productivity, policy making), managerial factors (accountability, human capital, transparency), political factors (e-legislation, information technology infrastructure) and cultural factors (e-support, e-education) are included and can be effective as an important measure to increase the transparency of government activities. It also helps to provide the services they need by removing time and place boundaries.
Results:Experts emphasized management factors such as accountability and transparency of government affairs. Cultural factors are also very important because the level of digital literacy of the society is very important for the development of the mobile state. The government should pay special attention to the continuous review of laws related to information and communication technology.
کلیدواژه‌ها [English]
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